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the Products that are listed in the Catalog, such as the in the case of special orders, specified in the Customer’s
specifications, intended uses, terms of use, instruction drawings) (collectively “Defects”) in the Products. If the
and precaution for use, conditions of use, drawings and Products fail to meet the specifications or have any Defects,
other information of the Products, and any notice or other the Customer shall give written notification to MISUMI within
description in documentation or labels that comes with the one (1) week of receipt of the Products, and then send the
Products (or their accessories). Products failing the inspection and the detail report stating
5. The Products may not be resold to a third party, incorporated the cause and status thereof to the address designated by
in products offered to general consumers, or used in any MISUMI.
other similar manner without the written consent of MISUMI. 2. Please note that MISUMI may deem that the Products have
been inspected and approved by the Customer if it does not
receive notice within one (1) week of receipt of the Products
Article 5 Days to Ship and Title and Risk by the Customer.
of Loss
1. MISUMI will ship the Products from its warehouse or Article 8 Measures for Defective Products
suppliers in accordance based on the required number of
days to ship of the Products (“Days to Ship”) set out in the If it is discovered through the inspection set out in Article 7
relevant page of the Catalog. However, depending on the that all or part of the Products fail to meet the specifications,
type and quantity of the Products ordered (for example, due MISUMI will check such Products. If it is clear to MISUMI
to customization of Products or the large quantity order) or that the defects are attributable to only MISUMI, MISUMI will
depending on the time, when the order is placed, MISUMI promptly deliver a replacement of the Products (or provide the
may determine alternative shipping dates. service again in the case of a service) or, if directed by the
2. For shipments outside Singapore, shipments will be sent Customer, refund the amount paid by the Customer for the part
freight and duty collect by a carrier of the customer’s choice. of the Products that is defective.
3. Shipments of Products are processed by third party service
provider. Shipping rates are determined by such service
provider and may be subject to change without prior notice. Article 9 Extra Products
4. Title and risk of loss pass to the Customer upon tender of If MISUMI delivers to the Customer a greater quantity of the
shipment to the carrier. If the Product is damaged in transit, Products than that which the Customer ordered and such
the Customer shall file claim with the carrier. mistake is attributable to MISUMI, the Customer shall contact
5. Unless otherwise provided in the Catalog, the Days to Ship MISUMI and return the extra Products to MISUMI promptly.
will start on the next business day following the day the In this case, MISUMI will pay for all shipping costs incurred
sales agreement is concluded between the Customer and in returning the extra Products. The Customer is kindly
MISUMI under Article 3.3, excluding any holiday of MISUMI. requested to keep the extra Products in its original condition
If the time the Customer sends an order and the time and packaging from the time it receives such Products until it
MISUMI receives such order differs, the Day to Ship will be returns them to MISUMI.
calculated from the time MISUMI receives such order.
6. The Days to Ship and dates when the Products actually
delivered to the Customer is different. When ordering the Article 10 Special Orders
Products, please see the period required for the delivery by
area set out in the Catalogs. If the Customer orders products with specifications set out in
Please be aware that the Products may not be delivered drawings provided by the Customer, specifications other than
within the delivery period set out in the Catalog due to those prescribed by MISUMI or other special orders not for the
transportation factors such as weather, traffic jams, or Products with the specifications listed in the Catalog (“Special
road construction, the timing of the delivery (such as New Orders”), ordering procedures and the Service are different
Year holidays, Christmas holidays, or other holidays), the from the orders for the standard Products listed in the Catalog.
inventory status of the Products, or any other reasons, and Other than the ordering procedure for Special Orders, the
in this case MISUMI shall not be liable to the Customer in Terms and Conditions apply to Special Orders to the extent
any way. that they do not contradict the nature of the Special Orders.

Article 6 Delivery of the Products Article 11 Applicable Taxes
1. Delivery of the Products is deemed to be completed when The Customer shall additionally pay an amount equivalent to
the Products is delivered to the place registered by the all applicable taxes incurred in using the Service, including VAT
Customer or designated by the Customer at the order. Upon and any sales taxes, if any.
receiving the Products, the Customer is requested to affix its
seal or representative’s signature to the delivery company’s
form as proof of receipt. Article 12 Payment
2. The Products may not be delivered if the Customer’s
company name, factory name, research institute name, 1. The Customer shall pay the purchase price for the Products
nameplate, or other verification of the Customer cannot be it has purchased, shipping cost (if any) and all taxes
confirmed. imposed thereon by any of the methods set out in the
3. If the Products are delivered to a location other than Catalog and selected by the Customer at the customer
that specified by the Customer, the person receiving the registration; provided, however, that the Customer may
Products may be required to provide personal identification, be required to change the payment method upon request
such as a license or passport. (In this case, details such as from MISUMI. The payment term (“Payment Term”) shall
the address, name, and registration number in the license or be determined at the customer registration. Please be
passport provided may be copied.) aware that MISUMI may request advance payment from the
Customer if it is a new customer, depending on the status of
a transaction or for other reasons.
Article 7 Inspections 2. The Company will send invoices for the Products shipped
and the Customer shall make all payment for such invoice
1. Within one (1) week of receipt of the Products, the Customer amount in accordance with the Payment Term. The
must inspect the Products to confirm the name, part number, Customer shall be liable for the relevant bank fee of such
and quantity of the Products and verify, that there is no payment, if any.
damage, deformation, defects, or flaws (including if the 3. If the Customer fails to pay the amount for the Products,
1611 specifications do not meet those listed in the Catalog or, shipping cost (if any) and all taxes by the due date, based on 1612